Privacy Policy

Information Collection, Use, and Sharing

Silicon Connection will only access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. Any information collected will be used to respond to you for the reason(s) that you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to answer your enquiry, or to fulfil your order. Unless you inform us not to, we may contact you in the future to inform you about relevant matters such as product change notifications (PCN), new product launches, announcements about changes to our mailing address, banking details etc.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time, by contacting us via the email address or phone number provided on our website. Silicon Connection will be happy to assist you to determine what data we have about you, if any. We can update/correct any data we have about you, or delete any data we have about you that is not required by regulatory authorities.

Security

We take precautions to protect your information. When you submit sensitive information via the website, such as credit card details via PayPal, your information will be encrypted by payment gateway companies or banks. We also protect any of your sensitive information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Cookies

We may use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Customer Satisfaction Surveys

From time-to-time our service staff may contact you to conduct surveys meant to identify service gaps and improve our quality standard. Participation in surveys is completely voluntary and you may choose whether or not to participate. Information provided during surveys will be kept confidential and will be used solely for training, quality or service improvements only.